Primary Care Made Convenient: Explore Your Virtual Care Options
Getting care for common health concerns doesn't always require a trip to the doctor's office. UT Health San Antonio offers two convenient virtual care options for existing primary care patients, making it easier to receive personalized care from anywhere in Texas.
Through MyChart, patients can choose between E-Visits and On-Demand Video Visits to access care with the UT Health San Antonio primary care team for common medical concerns.
E-Visits: Get care on your schedule
E-Visits allow patients to receive care for common health concerns through secure messages in MyChart, without the need for a phone call, video visit or in-person appointment.
Patients simply complete a questionnaire in MyChart describing their symptoms. A clinician reviews their responses and sends a personalized treatment plan through MyChart messages within one business day. E-Visit requests can be submitted 24 hours a day, seven days a week.
"Virtual care gives patients another convenient way to address their health concerns while maintaining a connection to their primary care team," said Joyce Yuen, DO, medical director of UT Health Shavano and the Virtual Clinic Café. "Because we have access to their medical records, we can provide informed, personalized care that supports their overall health."
On-Demand Video Visits: Connect face-to-face
For patients who prefer to speak directly with a clinician, On-Demand Video Visits provide an opportunity to connect with a clinician through a live video appointment in MyChart.
Patients can discuss symptoms, ask questions and receive care recommendations from the comfort of home.
On-Demand Video Visits are available Monday through Friday, 8 a.m. to noon and 1 to 3 p.m.
Both virtual care options can help address common health concerns, including coughs, sinus issues, pink eye, headaches, back pain, urinary tract infections and more.
"Providing convenient access to quality primary care is an important part of supporting our patients' health," said Ramon Cancino, MD, MBA, MS, executive director of UT Health San Antonio Primary Care. "By offering virtual care options, we're making it easier for patients to receive timely attention for common health concerns while continuing to benefit from the expertise of our care team."
Getting started is easy
Existing primary care patients can access both virtual care options through MyChart in three simple steps.
- Log in to your MyChart account.
- Select "Schedule an Appointment."
- Choose "E-Visits" or "On Demand Video Visit" and follow the prompts.
Whether you prefer the flexibility of an E-Visit or the convenience of an On Demand Video Visit, UT Health San Antonio offers convenient ways to get care that fits your needs.
Log in to MyChart to explore your virtual care options.
Virtual care is intended for nonemergency medical concerns. If you are experiencing a medical emergency, call 911.