Gold Shield Non-Clinical Award 2023

The following is a patient care experience that exemplifies why Hilgers deserves this outstanding award and recognition:  

"Susan is an outstanding person who positively impacts UT Health Physicians. Susan collaborates with Practice Managers, Directors, providers, frontline team members, and organizational leadership to create innovative, efficient, and effective processes.

She implemented a fast payment method for the front desk to collect and associate payments with the charges. This process has allowed staff to focus on patients rather than data entry. Her involvement with MyChart has enabled patients to conveniently review or make payments online or on their MyChart phone app. This feature has been a game changer for many areas of our operations.

Susan has worked closely with clinic and research billing workflows to ensure patients are not receiving bills and the departments are not missing payments. These changes reduced patient calls and increased the time for patient care.

She is also a resource to all. Although Resolute is her area, she is always willing to collaborate or guide others to the right person when answering questions. Susan is the epitome of leadership and gives everything it takes to make lives better." -Chatchawin Assanasen, MD