UT Health Physicians

E-Visits: Convenient, Personalized Care

UT Health Physicians now offers E-visits for existing primary care patients through MyChart. E-Visits allow patients to easily connect with primary care providers to receive convenient, personalized care for common medical conditions. 

“Patients of UT Health Physicians can have their acute medical concerns addressed through E-Visits on MyChart,” said Joyce Yuen, DO, medical director of UT Health Shavano and the Virtual Clinic Café. “During E-Visits, patients answer questions about their symptoms, and based on their answers, an expert clinician will provide a diagnosis and a treatment plan.”

Who can request an E-Visit?

Existing UT Health San Antonio primary care patients who:

  • Are located in Texas at the time of the E-Visit request
  • Have a MyChart account 

How do E-Visits work?

Patients can submit E-Visit requests using MyChart at any time. When requesting an E-Visit, patients will answer a questionnaire and provide details about their specific symptoms or medical conditions. After submitting an E-Visit request, a primary care provider will review the information and respond within 24 hours. If the request is submitted over the weekend, the provider will respond within 24 hours of the next business day.

During an E-Visit, patients communicate with a provider by exchanging messages on MyChart. The provider will utilize the patient's medical history information to provide a diagnosis and develop a treatment plan tailored to the patient's specific symptoms or medical condition.

“Our e-visit care is better than any other similar system because we have access to a patient’s UT Health medical record to make the best medical decision possible. Also, our team communicates with the patient’s primary care physicians to provide continuity of care,” shared Yuen.

What common conditions are treated?

  • Cough
  • Sinus issues
  • Pink eye
  • Headache
  • Back pain 
  • Heartburn 
  • Diarrhea 
  • Urinary tract infections (UTIs)
  • Vaginal issues
  • Birth control evaluation 

In case of a medical emergency or life-threatening condition, please dial 911 immediately.

How to request an E-Visit

  1. Log in to your MyChart account
  2. Click the menu button at the top left of the screen
  3. Select “E-Visit” under the "Find Care" header
  4. Next, choose the reason for your visit, confirm your appointment, and provide any additional information you want the provider to know

Patients can view frequently asked questions about E-visits by logging in to their MyChart account and selecting the "E-Visits" option from the menu.

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