Instrumentation services undergoes reorganization
Following a substantial management review and a six-month faculty committee study, instrumentation services (IS) has undergone significant organizational restructuring. The three primary services — research and development, electronic repair and machining — will continue to be provided by a smaller staff and in a streamlined manner. Management has been reduced and billing rates will not be increased for the next 12 months. The fourth service provided by IS is pipette repair. This service will continue to be provided by Anna Paccione, who is now a part of teaching facilities support services. Paccione can be reached at ext. 7-2211 or 7-2306.
A. Jerome York, vice president and chief information officer, indicated that substantial changes were required to ensure that IS operates at a surplus, to ensure that more potential IS work remains in-house and to create more awareness of IS among faculty members.
Employees in instrumentation services now report to Dr. John Littlefield, director of academic informatics services. The previous director, Frank Quijano, will serve as an assistant director of special projects. Two other IS staff were transferred to other information management & services (IMS) units so that overhead costs could be reduced.
Dr. Littlefield and the remaining staff will aggressively market their services with the intent of growing the IS business. "We hope faculty will consider using instrumentation services and will test the skills of our talented staff," Dr. Littlefield said. "The staff members are optimistic that the quantity of projects will increase, that the quality will be maintained and that working with the newly restructured IS operation will be a positive experience," he said.
York said that IMS management is committed to creating an environment that will result in valuable support services and products for faculty.
"We urge faculty to help us test our new organization so they can benefit from its work," York said. "The remaining staff understand the challenges and we all believe they will rise to those challenges and delight their customers if given the chance."
Questions or requests should be directed to Dr. Littlefield at ext. 7-2283 or to Littlefield@uthscsa.edu.