April 20, 2001
Volume XXXIV, No. 16

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IMS departments enhance service

The information management and services departments (IMS) are enhancing their customer services by providing new self-help tools.

Health Science Center employees can now access the Technology Help Desk via the Internet from the UTHSC home page. The link is located just below the "search" button. The help desk offers information to assist employees with questions or problems concerning computers, computer networking, phones, pagers, voice mail, the library, the Internet, the CACTUS system and various academic services.

A new automated assistance telephone number, 2-HELP (2-4357), also is available to aid customers who are unsure about which IMS department to call for a particular service.

Jerry York, vice president and chief information officer, encourages employees to acquaint themselves with the new self-help tools, make use of the information and provide the IMS departments with feedback on how the tools are working for them.

"We are confident our efforts to enhance customer service, improve customer awareness and empower our customers through self-help resources will benefit everyone at the Health Science Center," York said.

The IMS departments have created a new brochure that provides an organizational chart of departments within IMS and explains services provided by each. Customer service telephone numbers are included. The brochure, which will be updated periodically, is available in computing resources, telecommunications and networking, and the office of educational resources' customer services areas.

For more information, call Cindy Shortt at ext. 7-2076.


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