Benefits issues should be handled by insurance carrier
Organizations and commercial vendors, including health insurance
companies, continue to refine business processes and remain alert for
possible Y2K-related shortcomings.
Sometimes people are inconvenienced and need help to resolve these
personal situations. Employees at the Health Science Center whose
health insurance benefits status may have changed since Jan. 1, and
who have experienced insurance claims problems, should promptly
contact the insurance carrier. If the problem cannot be resolved with
the commercial carrier, then employees should call HSC Benefits
Section in the Office of Human Resources at ext. 7-2610.
Insurance status changes since the new year began such as changing
from employee-only to employee-with-family coverage, are typically
processed without a problem. However, if an individual's health
insurance status has changed this year and there is a problem with
insurance claims, the first step should be to call the commercial
insurance carrier. Afterward, the Office of Human Resources is
prepared to help.