Chapter 5 - Information Management & Services

5.1 INFORMATION MANAGEMENT & SERVICES

• 5.1.1 Mission

5.2 SYSTEMS AND NETWORK OPERATIONS

• 5.2.1 Mission
• 5.2.2 Organization and Services
• 5.2.3 Systems & Network Operations Service Requests
• 5.2.4 Communications Infrastructure and Equipment
• 5.2.5 Protection of Information Resources
• 5.2.6 Electronic Mail Use and Retention
• 5.2.7 Using Electronic Communications for Broadcast E-Mail Notifications and Distribution of Information
• 5.2.8 Internet Use

5.3 BUSINESS OFFICE

• 5.3.1 Mission
• 5.3.2 Responsibilities and Activities
• 5.3.3 Management Information

5.4 EDUCATIONAL MEDIA RESOURCES

• 5.4.1 Mission
• 5.4.2 Service Requests
• 5.4.3 Cash Payments/Credit Card Payments/Direct Bills
• 5.4.4 Copyrighted University Materials
• 5.4.5 Multimedia & Web Services
• 5.4.6 Printing Services
• 5.4.7 Television Production Services
• 5.4.8 Instrumentation Services
• 5.4.9 Photographic Services
• 5.4.10 Teaching Facilities Support Services

5.5 INFORMATION MANAGEMENT CLIENT SUPPORT SERVICES

• 5.5.1 Mission
• 5.5.2 Organization and Services
• 5.5.3 Service Requests
• 5.5.4 Access to Central Resources
• 5.5.5 Acquisition of Telephone Equipment and Communications Service
• 5.5.6 Long Distance Service
• 5.5.7 University-Owned Mobile Telephone Usage Policies
• 5.5.8 Personal Mobile Telephone Expense Reimbursement Policies
• 5.5.9 Lost or Stolen Communications Equipment
• 5.5.10 Software Policy
• 5.5.11 Computer Crimes Law
• 5.5.12 Not in use
• 5.5.13 Technical Support Representative (TSR) Policy

5.6 ACADEMIC INFORMATICS SERVICES

• 5.6.1 Mission
• 5.6.2 Organization and Services
• 5.6.3 Educational Research and Development
• 5.6.4 Teleconference Network of Texas
• 5.6.5 Center for Distance Learning

5.7 INTEGRATED MANAGEMENT INFORMATION SYSTEMS

• 5.7.1 Mission
• 5.7.2 Organization and Services
• 5.7.3 Service Requests

5.8 INFORMATION SECURITY

• 5.8.1 Information Security Function
• 5.8.2 Definitions
• 5.8.3 Computer Crimes Law
• 5.8.4 Access Control and Password Management
• 5.8.5 Information Security Incident Reporting
• 5.8.6 Computer Incident Response Policy
• 5.8.7 Network Access Policy
• 5.8.8 Computer Network Security Configuration
• 5.8.9 Computer Virus Protection Policy
• 5.8.10 Acceptable Use of Information Resources
• 5.8.11 Peer-to-Peer Access Policy
• 5.8.12 Portable Computing Policy
• 5.8.13 Security Monitoring
• 5.8.14 Server Security
• 5.8.15 Not in use
• 5.8.16 Administrative System Access Controls (ACE Program)
• 5.8.17 Information Security Training and Awareness Policy
• 5.8.18 Third-Party Management of Information Resources
• 5.8.19 Administrative and Special Access Policy
• 5.8.20 Information Resources Privacy Policy
• 5.8.21 Data Classification
• 5.8.22 Storage Media Control
• 5.8.23 Data Back-up Policy
• 5.8.24 Change Management Security Policy
• 5.8.25 Systems Development Life Cycle (SDLC) Policy
• 5.8.26 Electronic Information Security Risk Management
• 5.8.27 Physical Security for Electronic Information Resources
• 5.8.28 Administration of Security on Workstation Computers
• 5.8.29 Web Application Security

5.9 PUBLISHING ON THE WORLD-WIDE WEB

• 5.9.1 Publishing on the World-Wide Web
• 5.9.2 Web Governance and Administration
• 5.9.3 Standards for Web Pages
• 5.9.4 Web Accessibility
• 5.9.5 Web Privacy Policy
• 5.9.6 Outsourced Web Development and Maintenance

Chapter 5 - Table of Contents (pdf)