In November of 2009, Facilities Management introduced our new Service Request Form (SRF) and Report-A-Problem (RAP) forms. These forms made requesting services from FM easier, saved time and have provided our customers with a user-friendly way to request services. In continuing to make requesting services easier for our customers, we have made several enhancements:
- The new forms are able to be used by both PC and Mac users.
- Fixed Pricing options allow customers to quickly obtain pricing information for commonly requested work.
- The SUBMIT and APPROVE buttons are now directly on the form instead of on the menu bar.
- Detailed descriptions for types of work make it easier to know what choices to make when requesting services.
- Workflow emails contain more useable information for the intended receiver and will contain SRF numbers.
- Continual status updates on your requests. This allows for customers to know where their request is in the process. In addition, you will be provided with a Work Request number once the request is in the FM system.
- Additional workflow emails will be sent to the Point of Contact email address notifying them of the request and that they may be contacted by someone in FM for assistance.
If you have any questions or concerns, please don’t hesitate to
contact the Facilities Management Work Control Center at
567-2880 for assistance.
To learn more about the forms and to request services, click here.
Thank you for using our online services.
Raymond F. Martin
Assistant Vice President for Facilities
