Business Operations Division - Information Systems

Information Systems

 

The Information Systems Office (ISO) provides a variety of information technology services to the department,

ranging from desktop support and software and hardware installation to management of servers and administration of Facilities Management's computerized maintenance management system (CMMS). The ISO is responsible in providing a 24/7/365 computing infrastructure in support of FM's mission to the Health Science Center.

 

Infrastructure

 

The ISO supports 250+ users working in the different Health Science Center campuses in San Antonio as well the regional sites at Edinburg, Harlingen, and Laredo, TX.

  • 130+ workstations, tablets, and associated peripherals in a mixed Windows environment
  • 3 servers for file and print services

 

Programming and Development

  • Custom reporting using Business Intelligence and Reporting Tools (BIRT) and Crystal Reports
  • SQL
  • Facilities Management website
  • Microsoft Infopath form design integrated with Microsoft Office Sharepoint Services (MOSS)
  • Custom MS Access database design and programming

 

Enterprise Applications

 

AiM™

 

The ISO manages AiM, an enterprise asset management (EAM) system by Assetworks®, Inc. AiM is a "comprehensive web-based management solution" that enables Facilities to "track expenditures, optimize workflow, and reduce the total cost of ownership of assets." AiM's suite of applications allow Facilities to manage and track work requests submitted by the Health Science Center's many departments, create and execute preventive maintenance templates and schedules for accountable equipment and assets, and support a full-time stockroom operation.

  • Oracle server (hosted by HSC IMS)
  • BIRT and Crystal Reports data retrieval and reporting
  • Integration with MS Infopath and MOSS to allow online submission of work requests
  • Multiple interface points with Peoplesoft® to allow purchase order processing, update of vendor/contractor records, accounts management, and "location" data (i.e. buildings, rooms, etc.).

 

 

Breeze Custodial Solutions®

 

Custodial Services supervisors use software by Breeze Custodial Solutions, a comprehensive cleaning management program incorporating all the "analysis, management, and reporting tools needed to build a cleaning plan, work the plan, measure results,and continually improve." With over two million square feet of cleaning space, Custodial Services use Breeze to manage staffing, workloads, and equipment.

 

 

 

Fastenal® 'Fast 5000' Vending System

 

Fastenal, a leading industrial supply company, employed the use of the Fast 5000, an industrial vending machine / internet appliance that allows Facilities crafstmen and technicians to get the materials and supplies they need for the job fast. The ISO manages the output transactions generated by six of these units located strategically across the Health Science Center's campuses and imports them into AiM for job costing and materials management.