Office of Regulatory Affairs & Compliance, Compliance Office 210-567-2014, Compliance Line 1-877-507-7317

Services Provided by the Office of Regulatory Affairs & Compliance

  • Provide guidance and interpretation of institutional, state and federal policies, regulations and procedures.
  • Assist and/or facilitate discussions to revise and/or develop new institutional polices and procedures from external regulatory authorities.
  • Review and critique specialized compliance training programs.
  • Coordinate updates and changes to the Handbook of Operating Procedures.
  • Review and investigate any complaints or concerns reported to the Office of Regulatory Affairs & Compliance hotline or through other mechanisms.
  • Answer questions and concerns of employees, patients, vendors, affiliated hospitals and other interested parties on various compliance areas.



  • Review clinical billing for medical, dental and health profession services.
  • Consult with departments on ways to enhance clinical revenue and documentation.
  • Provide analysis of billings to the national averages.
  • Provide guidance and interpretation of clinical billing regulations.
  • Assist in the development of specialized clinical training.
  • Provide special training sessions based on requests or need.



  • Complete reviews of clinical/human participant research and provide feedback on how to enhance procedures and record keeping.
  • Provide special training sessions based on requests.



  • Review clinic and departmental operations for compliance with HIPAA privacy regulations, policies and procedures.
  • Provide assistance to patients on their privacy rights.
  • Investigate patient complaints.
  • Investigate breaches of health information and provide notifications to patients.
  • Provide special training sessions based on request.


Business Continuity

The University of Texas Health Science Center at San Antonio (UT Health Science Center) is committed to its employees, students, patients and stakeholders to ensure the availability of essential services, including teaching, research, health care and community service activities, in the event of an operational disruption, or an adverse, major or catastrophic event.  An institutional Business Continuity Plan (BCP) has been developed in support of a comprehensive program for prevention, mitigation, preparedness, response and recovery of operations and services during an event.

Business continuity, disaster recovery, and contingency plans are required by various federal and state regulatory agencies.  The UT Health Science Center takes into consideration all of these regulatory requirements in its overall institutional BCP.

University Police has developed a guide to assist you in minimizing the negative effects of unexpected emergencies and events.  Please become familiar with these guidelines. A Business Continuity Planning Team has been appointed and is composed of individuals who are trained in and understand business continuity planning and emergency management.  The Team has overall responsibilities for any emergencies or disruptions of services.  Responsibilities include:

  • Developing strategies and coordinating the development of the BCP and keeping the BCP updated.
  • Conducting business impact analyses and risk assessments.
  • Approving unit business continuity plans.
  • Conducing training for responding and recovery during an event or disaster.
  • Ongoing responsibilities for BCP maintenance, testing and exercising.
  • Serving as the response management team, in coordination with the President’s Office, for major or catastrophic incidents involving business continuity and continuing of academic, research, patient care, and administrative operations in the event of an emergency.
  • Providing communication updates to the President’s Office and campus community during the event.
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