Role of the Authorized Person

UTHSCSA has designated the UT Police dispatcher as its Authorized Person.

Summary

The Authorized Person(s) is the representative identified to act on behalf of the University in the event there is a medical or security emergency involving one of your travelers. International SOS must be able to contact one of the University's Authorized Person(s) at all times. Authorized Person(s) are always called for financial authorization prior to SOS performing a billable service, whether it be medical care or security cases. Throughout the course of the case, International SOS will provide routine updates to the Authorized Person(s) keeping him/her fully informed of the status and progress of events. Authorized Person(s) may be called by International SOS for advice on how your organization would like a case handled. International SOS may provide details of the situation and outline questions with which we need assistance. If an Authorized Person(s) cannot be contacted, International SOS will perform a patient transportation without prior authorization if the condition of the patient warrants immediate transport to sustain life.

Details

The Authorized Person(s) is the representative identified to act on behalf of the University in the event there is a medical or security emergency involving one of your travelers. International SOS must be able to contact one of the University's Authorized Person(s) at all times.

Authorized Person(s) are always called for financial authorization prior to SOS performing a billable service.

Throughout the course of the case, International SOS will provide routine updates to the Authorized Person(s) keeping him/her fully informed of the status and progress of events.

Authorized Person(s) may be called by International SOS for advice on how your organization would like a case handled. International SOS may provide details of the situation and outline questions with which we need assistance.

Authorized Person(s) can initiate Emergency Services by calling International SOS. They should provide the following information:

  1. The Name of the traveler requiring assistance.
  2. Location of the traveler.
  3. Contact numbers for the traveler or family member.
  4. The traveler's nationality or home country.
  5. Name and contact numbers for the treating physician.
  6. Name and contact numbers for the local hospital.
  7. Name and contact numbers for local personnel with patient.
  8. Details about the current situation.

SERVICES THAT MAY REQUIRE AP AUTHORIZATION

    Medical
  1. Medical Evacuation
  2. Medical Repatriation
  3. Companion Ticket
  4. Additional Travel and Accommodation
  5. Repatriation of Mortal Remains
  6. Return Home of Minor Children
  7. Inpatient Admission and Identification of receiving Physician
  8. Inpatient Medical Expense Guarantee and Payment
  9. Outpatient Medical Expense Guarantee and Payment
  10. Dispatch of Medication and Medical Supplies
  11. Ground Transportation for Family Members
  12. Advance of Emergency Personal Cash
  13. Health Care Management in the U.S.
    Security
  1. Security Evacuation Assistance
  2. Security Surveys and Emergency Response Planning

THE AUTHORIZED PERSON'S ROLE IN MEDICAL CASES

The Authorized Person(s) will be contacted by an International SOS physician for all medical care requiring financial authorization by your organization. The Authorized Person(s) reviews the recommendation and authorizes International SOS to proceed. If an Authorized Person(s) cannot be contacted, International SOS will perform a patient transportation without prior authorization if the condition of the patient warrants immediate transport to sustain life.

Evacuations and Repatriations

Evacuations are recommended if the patient has a serious medical condition and local facilities are inadequate.

Repatriations are recommended if the patient requires follow-up medical care in his/her home country and will need medical assistance for his/her trip home.

THE AUTHORIZED PERSON'S ROLE IN SECURITY CASES

The Authorized Person(s) will be contacted by an International SOS Operations Coordinator for security cases requiring financial authorization by your organization. The Authorized Person(s) reviews the recommendation and authorizes International SOS to proceed.

While proactively monitoring a threatening emergency situation in a country or region, International SOS may initiate contact with the Authorized Person(s) to advise them and inquire about information or an activity of which International SOS has been made aware.

To the maximum possible extent, all decisions concerning an International SOS evacuation will be made by the Authorized Person(s) and/or by subscriber's head office senior management, in consultation with International SOS. Consultation with interested governments, international organizations and groups and other International SOS subscribers with members in the area will also be sought.

Guidelines for Initiating International SOS Security Services